Existing customers

If you're currently getting a mortgage with us, or you've got a mortgage with us before:

  • you can call or email your mortgage adviser or case manager directly

  • if you don't know their direct number, you can find it in their email signature

  • or call our general phone number 020 3884 1660 or email [email protected]

New customers

If you're new to Trussle and haven't yet spoken to one of our mortgage advisers, the best thing is to complete your Trussle profile.

Head back to our homepage and choose "I'm looking to buy" or "I'm remortgaging".

Creating a profile takes about 15 minutes and you can do it online at any time. This lets us find the best mortgage deal for your personal circumstances.

If you create a profile in our opening hours your personal mortgage adviser will usually get back to you with within a few hours.

Trussle's services are completely free. We will provide expert mortgage advice and do all the hard work to get you a mortgage, and it'll never cost you a penny.

You can learn more about how we provide our mortgage advice and broking for free.

If you want to get in touch with Trussle for another reason,

Opening hours

We're open between 9am and 9pm Monday to Saturday, and 10am to 4pm on Sunday.

Our mortgage advisers and case managers don't work 7 days a week, though! And some work early shifts while some work late shifts.

Call our general phone number 020 3884 1660 or email us if you haven't heard back from your adviser or case manager or if you need an urgent response.

Complaints

If you would like to complain about your mortgage adviser or the service you received from Trussle, email [email protected].

For more information on how to complain, visit our Complaints page.

Press & media

For press and media inquiries, head over to our press page.

Postal address

Our London office is located: at 1-3 Dufferin St, London, EC1Y 8NA.

If you're a Trussle customer, please don't send your bank statements, proof of identity or other sensitive documents to this address.

Your mortgage adviser will show you how to upload your docs to our secure server.

If you're trying to upload some docs right now, log into your Trussle dashboard and follow the instructions.

Trussle holding phone icon

Get a mortgage with Trussle today

  • Voted the UK's best mortgage broker

  • Advice in under 24 hours and a mortgage decision in 5 days, or we'll pay you £100 (terms and conditions apply)

  • 100% fee free advice

  • 5-star Trustpilot rating from over 4,400 reviews

  • 12,000 mortgage deals from 90 lenders

  • Skip the paperwork: apply online any time

  • Free mortgage monitoring: we'll tell you when it's time to remortgage

Your home could be repossessed if you don't keep up repayments on your mortgage.

You may have to pay an early repayment charge to your existing lender if you remortgage.

Terms and conditions apply for Trussle's Speed Promise.